Returns and refunds

We want you to be happy with your Stone Antler order. Please contact us before returning any item so that we can provide the correct instructions and return address.

Changing your mind

You may notify us that you wish to cancel and return an eligible item within 14 days of receiving it. After notifying us, you then have a further 14 days to return the item.

Returned products should be in their original condition, with any labels or tags still attached where possible. You may inspect and try on clothing in the same way you reasonably would in a shop. We may reduce the refund if an item has been used, damaged or handled more than necessary to inspect it.

Customers are responsible for return postage costs when returning an unwanted item or an item ordered in the wrong size, unless we state otherwise.

Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method within 14 days of receiving the returned item. Where applicable, the original standard delivery charge will also be refunded. Additional charges paid for express or upgraded delivery are not refundable beyond the cost of standard delivery.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If your product is damaged, defective, misprinted or you have received the wrong item, contact us as soon as possible at stoneantlerclothing@gmail.com.

Please include:

Your order number
A description of the problem
Clear photographs showing the full product and the issue

We will assess the problem and arrange an appropriate replacement or refund. Please do not send the item back unless we ask you to.

Printful requires quality issues to be reported within 30 days and normally provides a replacement or refund for approved damaged, defective or misprinted products without requiring the item to be returned.

Exchanges

We do not currently offer direct exchanges. The quickest option is to return an eligible item and place a new order for the preferred size or colour once the return has been approved.

Items that cannot be returned

Personalised or specially customised products cannot normally be returned because of a change of mind. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Standard Stone Antler clothing featuring our regular branding is not treated as personalised solely because it is produced after an order is placed.

Return address

Please contact us before sending your return.

Once your return has been approved, we will provide the correct return address based on where your order was fulfilled.

Please do not return products to the address printed on the original parcel unless we specifically instruct you to do so. Printful recommends that customers contact the store before returning anything and that its addresses are used only for authorised product returns.