Refund policy

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Returns & Refunds Policy

At Stone Antler, every item is made to order especially for you once you place your order. This helps reduce waste and allows us to offer a wide range of designs.

Faulty or Damaged

If your order arrives damaged or defective please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once we've reviewed your claim, we'll arrange a replacement or issue a full refund where appropriate at no extra cost to you.

Change of Mind & Incorrect Size

As all products are printed to order, we cannot accept returns or offer refunds if:

  • You ordered the wrong size.
  • You chose the wrong colour or design.
  • You changed your mind after placing your order.

Please check the size guide carefully before completing your purchase. If you're unsure about sizing before ordering, feel free to contact us and we'll be happy to help.

Lost Orders

If your order appears to have been lost in transit, please contact us. We'll investigate with the shipping carrier and, where appropriate, arrange a replacement or refund.

Refunds

Approved refunds will be returned to your original payment method. Depending on your bank or card provider, it may take several working days for the funds to appear in your account.

Contact Us

If you have any questions about your order or need assistance with a return or refund, please contact us through our contact page or by replying to your order confirmation email. We aim to respond as quickly as possible and provide the best possible customer service.